A Legacy of Comfort, A Future of Trust
At Prime Comfort Plumbing, Heating & Cooling, we’re more than just a local service company — we’re a family that’s been keeping Kansas City comfortable for generations.
Our story began over a decade ago, when our parents founded a local plumbing, heating, and cooling company with just six employees and a vision: to provide honest, reliable, and expert service to the people of our hometown. Over the next eight years, we grew the company to a thriving team of 73, becoming a trusted name across the KC metro. In early 2021, after the loss of our beloved mother and co-founder, we made the difficult decision to sell the business and take time to regroup as a family.
Now operating out of our original building at 5729 Nieman Rd. in downtown Shawnee, Prime Comfort PHC is our new beginning — with the same heart, same integrity, and same commitment to quality that built our reputation in the first place. We’re bringing local, family-run service back to Kansas City’s plumbing, heating, and cooling industry — where it belongs.
When you call Prime Comfort, you’re not calling a call center. You’re calling a family that lives right here in your community, one that understands your home is your comfort zone — and we’re here to keep it that way.
Thank you for welcoming us back.
— The Prime Comfort PHC Family *
* Gene Hugunin has no affiliation with the Prime Comfort family
Posted on Lee EstingoyTrustindex verifies that the original source of the review is Google. Extremely professional - great to work with. Highly recommend them!Posted on Larry NovaTrustindex verifies that the original source of the review is Google. The team came out on time, finished all the work faster than expected, and the install was organized clean and hassle free. I also reached out to multiple different companies for a quote, prime was far more honest and competitive with their prices compared to other plumbers.Posted on Andrew StarrTrustindex verifies that the original source of the review is Google. Prime Comfort has done a great job on both our plumbing and HVAC needs.Posted on Emily MulickTrustindex verifies that the original source of the review is Google. I would very much Prime Comfort for your HVAC needs. Each person I worked with (diagnostic, quote, installation) was very knowledgeable, efficient, timely, and clear. This is a family-run company that cares about the product and services they provide as well as the people they employee and serve.Posted on TrishTrustindex verifies that the original source of the review is Google. The tech, Jarrod, is very knowledgeable and thoroughly explained the issues with my old heating system and I opted to replace it. The sales rep, Pat, was very helpful with explaining all my options in which furnace would best meet my needs. The installation was done just one day after my initial call. The installers, Adam, Steve and Jim were fast, efficient and courteous. They explained how the sytem worked, regarding use and it's efficiency. Everything looks great. They even put in all new drip lines for the existing ac and humidifier. I highly recommend Prime Comfort Heating and Cooling.Posted on alejandro riveraTrustindex verifies that the original source of the review is Google. This company was recommended by the facilities manager at a church property. Now I know why. Honest. Quickly scheduled. On time. After trying an inexpensive repair at my request, which did not work, Adam expertly replaced a leaking sink drain (20 years old) at 1/2 the price quoted by one of the largest repair companies in the KC area. It required two service calls, but the company only charged me for one. I will always use Prime Comfort for all my HVAC and repair needs.Posted on Michael NeilsonTrustindex verifies that the original source of the review is Google. After I described the problem Adam the technician went to work.Posted on B Victor GrantTrustindex verifies that the original source of the review is Google. Jared was a true professional and highly capable field technician! He helped us get our machine running with a little bit of sweat equity. Matt and the team there a blessing and I thank them all for working with me during a difficult time in December. Thank you so much!!!!Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more