A Legacy of Comfort, A Future of Trust
At Prime Comfort Plumbing, Heating & Cooling, we’re more than just a local service company — we’re a family that’s been keeping Kansas City comfortable for generations.
Our story began over a decade ago, when our parents founded a local plumbing, heating, and cooling company with just six employees and a vision: to provide honest, reliable, and expert service to the people of our hometown. Over the next eight years, we grew the company to a thriving team of 73, becoming a trusted name across the KC metro. In early 2021, after the loss of our beloved mother and co-founder, we made the difficult decision to sell the business and take time to regroup as a family.
Now operating out of our original building at 5729 Nieman Rd. in downtown Shawnee, Prime Comfort PHC is our new beginning — with the same heart, same integrity, and same commitment to quality that built our reputation in the first place. We’re bringing local, family-run service back to Kansas City’s plumbing, heating, and cooling industry — where it belongs.
When you call Prime Comfort, you’re not calling a call center. You’re calling a family that lives right here in your community, one that understands your home is your comfort zone — and we’re here to keep it that way.
Thank you for welcoming us back.
— The Prime Comfort PHC Family
Posted on Ariana GoodridgeTrustindex verifies that the original source of the review is Google. Called to schedule and they came out and fixed the issue all within 2 hours. Great experience!Posted on TrishTrustindex verifies that the original source of the review is Google. The tech, Jarrod, is very knowledgeable and thoroughly explained the issues with my old heating system and I opted to replace it. The sales rep, Pat, was very helpful with explaining all my options in which furnace would best meet my needs. The installation was done just one day after my initial call. The installers, Adam, Steve and Jim were fast, efficient and courteous. They explained how the sytem worked, regarding use and it's efficiency. Everything looks great. They even put in all new drip lines for the existing ac and humidifier. I highly recommend Prime Comfort Heating and Cooling.Posted on Kris CarlsonTrustindex verifies that the original source of the review is Google. Guys did great job explaining each step & before they just did it....they came out & double checked what was needed to have a proper bid. We appreciated their honesty on choices to be made, along with the guys leaving no mess.Posted on Edie LambertTrustindex verifies that the original source of the review is Google. There were three young men whose names I wrote down but misplaced, unfortunately. All worked tirelessly several hours to complete the installation of a new hot water heater. They were most respectful of our house, treating it as if it were their own, and taking great care not to dirty or damage anything. They are among the most conscientious, earnest service professionals we've had the opportunity to hire.Posted on Ann McDonoughTrustindex verifies that the original source of the review is Google. I finally found a place that knows how to maintain my radiant heating system. After 11 years of neglect, I had Prime Comfort come in to check out my system & tell me what they would do. It was a big plumbing overhaul true & I thought this is going to take a long time but then they said probably about 4 to 5 hrs. Today they did the work, were professional & detailed quality & under the time estimate!! So grateful & know I have so much confidence in my heating system ❤️Posted on Monte HunnTrustindex verifies that the original source of the review is Google. Tech did a good job explaining benefits of the benefits of annual maintenance plan. I did a lot of research and reviews, time in business and interaction with office staff and the tech confirmed I made the right choice.Posted on Jim DrummondTrustindex verifies that the original source of the review is Google. Jarod completed our annual A/C inspection capably and quickly.Posted on Mark EdigerTrustindex verifies that the original source of the review is Google. Jerod did a tremendous job of getting our cooling system ready for summer. Knowledgeable and very helpful! He found and fixed a problem before it became a huge problem!Posted on Paul McneilTrustindex verifies that the original source of the review is Google. Dustin did a great jobVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more