A Legacy of Comfort, A Future of Trust
At Prime Comfort Plumbing, Heating & Cooling, we’re more than just a local service company — we’re a family that’s been keeping Kansas City comfortable for generations.
Our story began over a decade ago, when our parents founded a local plumbing, heating, and cooling company with just six employees and a vision: to provide honest, reliable, and expert service to the people of our hometown. Over the next eight years, we grew the company to a thriving team of 73, becoming a trusted name across the KC metro. In early 2021, after the loss of our beloved mother and co-founder, we made the difficult decision to sell the business and take time to regroup as a family.
Now operating out of our original building at 5729 Nieman Rd. in downtown Shawnee, Prime Comfort PHC is our new beginning — with the same heart, same integrity, and same commitment to quality that built our reputation in the first place. We’re bringing local, family-run service back to Kansas City’s plumbing, heating, and cooling industry — where it belongs.
When you call Prime Comfort, you’re not calling a call center. You’re calling a family that lives right here in your community, one that understands your home is your comfort zone — and we’re here to keep it that way.
Thank you for welcoming us back.
— The Prime Comfort PHC Family
Posted on George TribleTrustindex verifies that the original source of the review is Google. Fast fair same-day service Incredibly polite clean solve the problem didn’t try to sell me a new furnace or air conditioner. My previous AC company sold out to a conglomerate. These are the go two guys. Thank you for your awesome service. Greatly appreciate you.Posted on Mark HuffhinesTrustindex verifies that the original source of the review is Google. Called Prime yesterday morning and they sent a plumber the same day. Wow! Outstanding service from Dustin.Posted on David GordonTrustindex verifies that the original source of the review is Google. they did a great job of replacing my furnace, air conditioner and water heater. They were very skilled and professional. I trust them and am glad I chose Prime Comfort.Posted on Tim HallTrustindex verifies that the original source of the review is Google. Jarrod did a great job. Explained the options I had and got the job done.Posted on David SestakTrustindex verifies that the original source of the review is Google. After owning several homes, I’ve been through HVAC replacements more times than I’d like, and Prime Comfort was by far the best experience I’ve had. They installed a new Lennox system to replace my old York, and I couldn’t be happier. The installers were professional, thorough, and took great care to protect the work areas. I also got three quotes, and Prime Comfort offered the best value by a wide margin. If you’re in Johnson County, I highly recommend giving this local company a call.Posted on Jenna FujiiTrustindex verifies that the original source of the review is Google. Responsive communication. Clear diagnosis of problem, gave me a muliptle level option of fixes. Explained in detail pros and cons of all options. Ended up getting a brand new furnace and HVAC system. Very efficient booking and they showed up on time and cleaned up after themselves. Thank you for providing honest work and good communication. Being in real estate as a career I come accross a lot of companies. And Prime by far is the best with integrity. I used them when originally Mission Plumbing and Cooling but they sold and have a new name now.Posted on Malachy ConnorTrustindex verifies that the original source of the review is Google. Pat Marsh had his service man come out immediately! Garrod was very knowledgeable and not only fixed the problem but also checked out the whole system. He explained what we should do to keep things checked.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more