A Legacy of Comfort, A Future of Trust
At Prime Comfort Plumbing, Heating & Cooling, we’re more than just a local service company — we’re a family that’s been keeping Kansas City comfortable for generations.
Our story began over a decade ago, when our parents founded a local plumbing, heating, and cooling company with just six employees and a vision: to provide honest, reliable, and expert service to the people of our hometown. Over the next eight years, we grew the company to a thriving team of 73, becoming a trusted name across the KC metro. In early 2021, after the loss of our beloved mother and co-founder, we made the difficult decision to sell the business and take time to regroup as a family.
Now operating out of our original building at 5729 Nieman Rd. in downtown Shawnee, Prime Comfort PHC is our new beginning — with the same heart, same integrity, and same commitment to quality that built our reputation in the first place. We’re bringing local, family-run service back to Kansas City’s plumbing, heating, and cooling industry — where it belongs.
When you call Prime Comfort, you’re not calling a call center. You’re calling a family that lives right here in your community, one that understands your home is your comfort zone — and we’re here to keep it that way.
Thank you for welcoming us back.
— The Prime Comfort PHC Family
Posted on Google Elizabeth FioriniTrustindex verifies that the original source of the review is Google. Jim and Kevin were awesome. However, I did not see Kevin saying listed on installers list. On time, knowledgeable and prepared great.Posted on Google Chad BowlesTrustindex verifies that the original source of the review is Google. Everyone that I had contact with at Prime Comfort PHC was great! This includes administration, technician, sales, installation and management. Wonderful people, all very knowledgeable and pleasant do do business with!Posted on Google Brian ThompsonTrustindex verifies that the original source of the review is Google. We used to use Hamilton. They fell off a cliff as a company. Now we use PHC and they’re great.Posted on Google Terri OberzanTrustindex verifies that the original source of the review is Google. Super nice and informative technicians. Did our air conditioning tuneup. No pressure to replace our air conditioner which is pretty old! Update on services from Prime Comfort: Had Jarrod out for our annual A/C tuneup. He was very efficient and kind. Showed pictures of what our 27 year old air conditioner parts looked like. Explained that it is still working, but working very hard for the mild temps we were having. Told us come July it will be working very hard. No pressure from him, just informative. We made the decision to replace it. Pat came out and explained all our options and costs. Again no pressure and very nice. Made our decision and the crew was out just a few days later. Great crew. Once installed they walked us through everything. Highly recommend Prime Comfort!Posted on Google Susan ThompsonTrustindex verifies that the original source of the review is Google. Jim was very friendly, polite and kept me informed throughout the process. He & his crew were efficient, fast and left their work space clean & tidy. Plus, my dogs liked him & they are very good at judging character! 🐾Posted on Google George TribleTrustindex verifies that the original source of the review is Google. Fast fair same-day service Incredibly polite clean solve the problem didn’t try to sell me a new furnace or air conditioner. My previous AC company sold out to a conglomerate. These are the go two guys. Thank you for your awesome service. Greatly appreciate you.Posted on Google Mark HuffhinesTrustindex verifies that the original source of the review is Google. Called Prime yesterday morning and they sent a plumber the same day. Wow! Outstanding service from Dustin.Posted on Google David GordonTrustindex verifies that the original source of the review is Google. they did a great job of replacing my furnace, air conditioner and water heater. They were very skilled and professional. I trust them and am glad I chose Prime Comfort.Posted on Google Tim HallTrustindex verifies that the original source of the review is Google. Jarrod did a great job. Explained the options I had and got the job done.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more